Security
ShopWired has made security standards our highest priority.
- Our platform uses round the clock monitoring to prevent attacks and infections.
- We meet all 6 categories for Level 1 of the PCI DSS standard.
- Our platform is protected with firewalls and the strictest security protocols.
- Advanced vulnerability scanning is carried out daily.
- Our cloud based security protection offered by Amazon Web Services (AWS) allows us to implement a defense in depth strategy to thwart DDos attacks.
Performance
ShopWired delivers ultra-high performance with an enterprise-grade platform
- Our platform is hosted on Amazon Web Services (AWS), one of the most scalable and powerful hosting platforms in the world.
- We have 99.99% uptime guaranteed since our launch in 2013.
- We offer unlimited bandwidth (visitors) on all our packages, you’ll never see a bandwidth bill from us.
- Our Content Delivery Network (CDN) ensures your customers can load your website as quickly as possible, wherever they are in the world.
- You never need to worry about the safety of your data - ShopWired run automatic backups to ensure your data is always safe and sound.
Support
Our team of ShopWired Experts provide technical support and a world-class customer experience.
- Our support team is rated 5/5 stars on Trustpilot - rated the best ecommerce platform in the world.
- We offer an unparalleled response time to all our customers’ support requests, regardless of their package.
- Our team of Experts are all competent to answer even the most detailed of technical questions about our platform and it’s features.
- We continually work to improve the ease of use of our platform. We work on the basis that if a customer has to contact us, it’s our fault.
