Frequently Asked Questions

Your questions, our answers.

How quickly can my site go live?
If you're using a ShopWired theme then your site can go live as soon as you are able to. You'll need to populate your site with products first, and add your content, but as soon as you have done this you can make your site live. If you've ordered a bespoke site, then it takes about 4 - 6 weeks to finalise the design, but you'll be able to start adding your products right away.

How easy is it to switch to ShopWired?
Switching is very easy. If you have an existing ecommerce website you can use our switching system to import your products, categories and customers into your ShopWired account by simply uploading a few files.

When can I start adding my products?
As soon as you sign up for your free trial you'll be able to start adding products immediately.

Can I use my own website address?
Yes. All you need to do is enter your website address into the management system, and ShopWired will do the rest.

Can I use a subdomain?
Yes, if you want to use a subdomain name for your website like shop.yourcompany.com it's no problem.

Can I use my own hosting company?
Your website must be hosted by ShopWired to work. So whilst you can retain your email hosting with your current provider your website hosting must be provided by ShopWired. Hosting is included free of charge as part of our monthly fee.

Do you offer a free trial?
Yes we do. We offer a 14 day free trial.

Is there a minimum contract?
No, there are no minimum contracts, even with a bespoke design.

What are 'products'?
A product is a single item that is listed on your website for sale. Each product has its own page on your website, has an image, product name, description etc. Products can also have variations (like be available in different colours or sizes) - but its still classed as just one product.

Do you provide email accounts?
No. ShopWired are specialists in ecommerce and we don't offer email accounts. If you want to get an email account with your domain name its easy to do so, you can read more here.

Do you charge commission?
Definitely not! We don't charge any commission on any of the sales that you make on your online store.

Can I sell digital products?
Yes you can sell digital products on ShopWired. You just need to install our free Digital Downloads APP to upload your digital files and attach them to your products so that they can be delivered to your customers automatically.

Fantastic product, fantastic customer service...what more can I say. Mike Young The Rubber Stamp Gallery
ShopWired - a great decision - 10 times better than the old site. Khush Jabble Kapz.co.uk
After trying different ecommerce sites shopwired by far was the most user friendly site to use. Mark Toy Great White Surf
Great company, with the best customer service. Hakan Hemstrom Herts Hemp
It's better than Shopify, especially if you're British Mike Rouse Activist Direct
Shopwired is an excellent ecommerce platform at an excellent price!. Phil Hotchkiss Hot Covers
ShopWired is rated 5/5 stars on Trustpilot, Number 1 ecommerce provider in our category. View reviews.

Got a question? We’d love to hear from you. Contact us